General
SupportPal Security Advisory - December 2022
We're releasing patched versions of SupportPal to resolve an authentication issue that allowed to bypass email verification.
Read Full AnnouncementSupportPal License Pricing Adjustment 2022
- 14/07/2022 12:45 PM
Since the initial release of SupportPal in 2016, we have not raised our prices for over six years. We are now in a position where we must increase our subscription costs. The new prices are listed below and come into effect from 1st October 2022.
Read Full AnnouncementWHMCS Integration Update - Support for WHMCS 8.1 and Other Improvements
- 05/01/2021 5:21 PM
We've released version 4.0.0 of our WHMCS integration, rewritten from the ground up and redesigned for better performance.
Read Full AnnouncementSupportPal Security Advisory - July 2020
We're releasing patched versions of SupportPal to resolve an issue that can allow unauthorised access to attachments.
Read Full AnnouncementWHMCS and Blesta Integration Update - Security Fix
- 22/05/2020 1:22 PM
We've released new versions of the WHMCS and Blesta integrations, containing an important security fix.
Read Full AnnouncementSupportPal End of Life (EOL) Policy
- 03/02/2020 7:16 PM
Today we're announcing an end of life (EOL) policy for the SupportPal help desk software that is effective immediately.
Read Full AnnouncementSupportPal Security Advisory - January 2020
We're releasing patches for SupportPal and the WHMCS integration to resolve several persistent XSS vulnerabilities.
Read Full AnnouncementNecessary Facebook Integration App Review, Other Updates
- 20/07/2018 2:30 PM
In May, Facebook announced a new mandatory App Review process for all applications (existing and new) following Cambridge Analytica. The app review process must be submitted before 1st August 2018 for the SupportPal integration to continue working.
Read Full AnnouncementGDPR Compliance with SupportPal
- 23/05/2018 2:23 PM
This guide will explain what GDPR is, the effects of GDPR on users of SupportPal software and the tools available in SupportPal to make complying with it easier.
Read Full AnnouncementGoogle reCAPTCHA v1 Shutdown (31/03/2018)
- 28/03/2018 4:03 PM
Google has announced the shutdown of reCAPTCHA v1 to take place on 31st March 2018. We have made a patch available for existing users to continue using the Captcha without any disruption.
Read Full Announcement