Installation ServiceIn our installation service, we will install a fresh copy of the latest version of SupportPal, ready for you to configure and begin using. This involves:
- Uploading all the files
- Setting the right file permissions
- Setting up the database
- Running the installer
- Setting up the cron job
If you wish to order, please make sure that your server meets the system requirements of SupportPal. We simply require your FTP and control panel login details (these may be the same) once you place the order. The service will usually be completed within 2 working days of receiving the requested details.
Integration ServiceOur integration service involves professionally integrating the SupportPal template into your website design, meaning your customers won't be able to tell the difference.
If you wish to order, we simply require your FTP and SupportPal Admin login details once you place the order. The service will usually be completed within 2 working days of receiving the requested details.
Migration ServiceIf you're looking to move from a competing product, let us take care of the migration of your data. We will ensure that all of your data has been safely and correctly ported to SupportPal. The following are the systems which we currently support:
- ArcticDesk v1
- Kayako v3
- Kayako v4
- SupportTrio v3
- WHMCS v5
For a quote, please contact us with information about the amount of data that you currently have and also the system you are migrating away from. If it is a system that isn't in the above list, please still contact us and we will let you know if it will be possible for us to assist.