When you visit the SupportPal web site ("http://www.supportpal.com"), we want you to be assured that we make every effort to respect your personal and financial privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
The purpose of this policy is to inform you on every aspect of data gathering, why we do it, how we do it and then what we do with it.
Ownership of Information
Users Aged 16 and Under
If you are aged 16 or under, please get your parent/guardian's permission beforehand whenever you provide personal information to the SupportPal website. Users without this consent are not allowed to provide us with personal information.
Cookies are pieces of data stored on your hard drive concerning a current or previous web experience, such as a username/password combination used to gain access to some areas of the site or other services. We may use a cookie to record previously established interests and preferences (via data submitted to us) so as to enhance the experience whilst using our site. Because the cookie is client side, i.e. on your hard drive, your privacy is in no way compromised.
You may deactivate cookies in your web browser, or reject the creation of a cookie depending on your personal preferences. If you do so then our web site functionality may be compromised and certain services may not be available.
IP Address Information
Each time you access information then we record what you access and the IP address you use to access the data. An IP address is a unique identifier given to you by your Internet provider when you connect to the Internet. This may differ each time you connect or be permanently assigned depending on your arrangements. We use these addresses to track your movements, analyse broad trends such a geographical location and by such improve our quality of service.
IP addresses are not linked to personally identifiable information. We shall also store your browser version to detect tends on what browsers people perfer. We may from time to time share information gathered in this way with our partners. This information is not linked to any personal information that can identify any individual person.
Links to Other Sites
This web site may contain links to other sites. SupportPal cannot be held responsible for the privacy practices of other such sites. Please do not assume that other sites abide by our privacy standards.
Security of Collected Data
SupportPal takes every sensible precaution to protect the information we collect from our users. Access to this information is protected both online and off-line. SupportPal does not store any financial information of customers and any off-line transactions.
Site and Service Updates
We may use information collected to periodically send our users announcements and product updates via e-mail.