General

SupportPal Security Advisory - December 2022

•   16/12/2022 1:10 PM
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  • Releases
  • General

We're releasing patched versions of SupportPal to resolve an authentication issue that allowed to bypass email verification.

SupportPal License Pricing Adjustment 2022

•   14/07/2022 12:45 PM
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  • General
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  • supportpal

Since the initial release of SupportPal in 2016, we have not raised our prices for over six years. We are now in a position where we must increase our subscription costs. The new prices are listed below and come into effect from 1st October 2022.

WHMCS Integration Update - Support for WHMCS 8.1 and Other Improvements

•   05/01/2021 5:21 PM
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  • General
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  • whmcs
  • integrations

We've released version 4.0.0 of our WHMCS integration, rewritten from the ground up and redesigned for better performance.

SupportPal Security Advisory - July 2020

•   28/07/2020 4:30 PM
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  • Releases
  • General

We're releasing patched versions of SupportPal to resolve an issue that can allow unauthorised access to attachments.

WHMCS and Blesta Integration Update - Security Fix

•   22/05/2020 1:22 PM
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  • General
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  • whmcs
  • blesta
  • integrations

We've released new versions of the WHMCS and Blesta integrations, containing an important security fix.

SupportPal End of Life (EOL) Policy

•   03/02/2020 7:16 PM
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  • General
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  • supportpal

Today we're announcing an end of life (EOL) policy for the SupportPal help desk software that is effective immediately.

SupportPal Security Advisory - January 2020

•   22/01/2020 1:00 PM
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  • Releases
  • General

We're releasing patches for SupportPal and the WHMCS integration to resolve several persistent XSS vulnerabilities.

Necessary Facebook Integration App Review, Other Updates

•   20/07/2018 2:30 PM
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  • General
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  • supportpal
  • updates

In May, Facebook announced a new mandatory App Review process for all applications (existing and new) following Cambridge Analytica. The app review process must be submitted before 1st August 2018 for the SupportPal integration to continue working.

GDPR Compliance with SupportPal

•   23/05/2018 2:23 PM
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  • General
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  • supportpal
  • guide

This guide will explain what GDPR is, the effects of GDPR on users of SupportPal software and the tools available in SupportPal to make complying with it easier.

Google reCAPTCHA v1 Shutdown (31/03/2018)

•   28/03/2018 4:03 PM
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  • General

Google has announced the shutdown of reCAPTCHA v1 to take place on 31st March 2018. We have made a patch available for existing users to continue using the Captcha without any disruption.