General

SupportPal Website Downtime (14/09/2017)

•   14/09/2017 5:06 PM
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  • General

Earlier today supportpal.com suffered downtime which unfortunately caused temporary loss of service to a small number of customers (~3.5%).

Rebuilding 200,000 lines of code from scratch: A review of a major software project

•   04/08/2016 11:30 AM
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  • General
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  • supportpal
  • review
  • programming

It's been two months since the stable release of SupportPal v2, and we thought it would be interesting to review aspects of the development process from the start to where we are today.

WHMCS Integration for WHMCS v6 Released

•   15/07/2015 10:43 AM
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  • General

The WHMCS integration script has been updated to support the new WHMCS v6.

Kayako v3 Migration Script Released

•   14/12/2013 5:28 PM
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  • General

We have now updated our migration script to include an option for Kayako v3. The update also contains a few bug fixes and takes advantage of some new features in ArcticDesk v1.2.4.

October Updates: Reseller Program, Dev Licenses, Import Scripts and more...

•   17/10/2013 4:09 PM
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  • General

We've been hard at work over the past couple of months since the last release and feel it's time that we updated you on our progress. Whilst we don't have a new release to announce today, we do have several awesome product related announcements.