Owned licenses come with six months of support and updates as standard. After this, it can be renewed at a cost of $99.95 for an additional six months. The renewal is optional and can be ordered when required.
SupportPal supports running multiple brands from a single installation. The license comes with one brand, additional brands can each be purchased at $9.95 per month for monthly licenses or $199.95 one time for owned licenses.
Our licenses include a 'powered by' line on the client-facing parts of the help desk. This can be removed at an additional cost of $4.95 per month for the monthly license or $99.95 one time for the owned license.
We treat all of our customers the same, no matter what their size. Our software contains no limits on users, operators or tickets, so you don't need to worry about incurring more costs as you grow in size.
SupportPal locks to a single internal and external IP by default. If your server makes use of more than one IP, multiple IP support can each be purchased at $4.95 per month for monthly licenses or $99.95 one time for owned licenses.
If you'd like to request a remote desktop session with us to help you with a server or software related issue, this can be purchased at a cost of $50.00 per 30 minutes.