We like simplicity, two options to choose from.

All of our plans are self-hosted and on-premise - no limits and no surprises.


per month
  • Includes all features listed.
  • Monthly rolling contract.
  • Unlimited support & updates.
  • One brand included. Additional brands $9.95 per month each.


one time
  • Includes all features listed.
  • One time payment.
  • Six months support & updates.
  • One brand included. Additional brands $199.95 one time each.

Features included with each license

  • Unlimited Operators
  • Unlimited Users
  • Unlimited Organisations
  • Unlimited Tickets
  • Unlimited Departments
  • Multi-Brand Support
    One brand included, additional brands are charged separately.
  • Social Media Integration
  • Reporting & Analytics
  • Business Hours & SLAs
  • Multilingual Support
  • Self-Service Area
  • Automation & Tools
  • Customer Feedback
  • Free Plugins & Integrations

and much, much more...

Additional Information

Renewing support and updates

Owned licenses come with six months of support and updates as standard. After this, it can be renewed at a cost of $99.95 for an additional six months. The renewal is optional and can be ordered when required.

Additional brands on your license

SupportPal supports running multiple brands from a single installation. The license comes with one brand, additional brands can each be purchased at $9.95 per month for monthly licenses or $199.95 one time for owned licenses.

Hide our branding from your help desk

Our licenses include a 'powered by' line on the client-facing parts of the help desk. This can be removed at an additional cost of $4.95 per month for the monthly license or $99.95 one time for the owned license.

No limits or unexpected charges

We treat all of our customers the same, no matter what their size. Our software contains no limits on users, operators or tickets, so you don't need to worry about incurring more costs as you grow in size.

Multiple IP licensing

SupportPal locks to a single internal and external IP by default. If your server makes use of more than one IP, multiple IP support can each be purchased at $4.95 per month for monthly licenses or $99.95 one time for owned licenses.

Remote desktop support sessions

If you'd like to request a remote desktop session with us to help you with a server or software related issue, this can be purchased at a cost of $50.00 per 30 minutes.