SupportPal

We like simplicity, only two options to choose from.

Our licenses are self-hosted and on-premise - no limits and no surprises.

Monthly

$24.95*
per month
  • Includes all features listed.
  • Monthly rolling contract.
  • Unlimited email support & product updates.
  • One brand included. Additional brands $9.95* per month each.
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2 MONTHS FREE

Annually

$249.95*
per year
  • Includes all features listed.
  • Annually rolling contract.
  • Unlimited email support & product updates.
  • One brand included. Additional brands $99.95* per year each.
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Features included with each license

  • Unlimited Operators
  • Unlimited Users
  • Unlimited Organisations
  • Unlimited Tickets
  • Unlimited Departments
  • Multi-Brand Support
    One brand included, additional brands are charged separately.
  • Import Emails as Tickets
  • Social Media Integration
  • Reporting & Analytics
  • Business Hours & SLAs
  • Multilingual Support
  • Self-Service Area
  • Automation & Tools
  • Customer Feedback
  • Install Add-ons from our Marketplace

and much, much more...

Additional Information

Additional brands on your license

SupportPal supports running multiple brands from a single installation. The license comes with one brand, additional brands can each be purchased at $9.95* per month or $99.95* per year.

Hide our branding from your help desk

Our licenses include a 'powered by' line on the client-facing parts of the help desk. This can be removed at an additional cost of $4.95* per month or $49.95* per year.

No limits or unexpected charges

We treat all of our customers the same, no matter what their size. Our software contains no limits on users, operators or tickets, so you don't need to worry about incurring more costs as you grow in size.

Multiple IP licensing

SupportPal locks to a single internal and external IP by default. If your server makes use of more than one IP, multiple IP support can each be purchased at $4.95* per month or $49.95* per year.

Remote desktop support sessions

Only email support is provided as standard. If you'd like to request a remote desktop session with us to help you with a server or software related issue, this can be purchased at a cost of $75.00 per 30 minutes*.