In May, Facebook announced a new mandatory App Review process for all applications (existing and new) following Cambridge Analytica. The app review process must be submitted before 1st August 2018 for the SupportPal integration to continue working.
This guide will explain what GDPR is, the effects of GDPR on users of SupportPal software and the tools available in SupportPal to make complying with it easier.
We are pleased to announce the stable release of SupportPal 2.3.1 which contains many improvements, including internal self-service types, social login options for users and ticket attachment previews.
Google has announced the shutdown of reCAPTCHA v1 to take place on 31st March 2018. We have made a patch available for existing users to continue using the Captcha without any disruption.
We are pleased to announce the stable release of SupportPal 2.3.0 with our flagship new feature, ‘forwarding tickets’. The new release also provides support for PHP 7.1 and 7.2, along with other enhancements.
We are pleased to announce the stable release of SupportPal 2.2.0, introducing multi-language support and our time tracking plugin, alongside many other improvements and bug fixes.
Earlier today supportpal.com suffered downtime which unfortunately caused temporary loss of service to a small number of customers (~3.5%).
We are pleased to announce the release of the SupportPal 2.2.0 Beta, a chance to preview several new features, including multi-language support and our time tracking plugin, alongside many other improvements and bug fixes.
In our previous preview we detailed our implementation of multi-language support. Below we describe other important enhancements and changes, in the upcoming SupportPal 2.2.0 release, that may be useful to you.
We're excited to give you our first preview of the biggest new feature of the upcoming SupportPal 2.2.0 release, multi-language support.