Today we're pleased to release version 5.6.0, a minor release in the 5.x series, with improvements to the email parser, cloning records, and more.
It's no longer necessary to include the ticket number in the subject when replying to a ticket via email. While that method still exists as a fallback, several new methods of detecting a ticket reply have been introduced. The parser will also be able to detect when users reply to their own emails, which contain no references to the ticket.
Canned responses, macros, email templates, and ticket filters can now be cloned with a single click. The functionality is particularly useful in saving time and effort when setting up similar records.
helpdesk#3450 - new ticket filters can now be easily created from custom filtering in the ticket grid.
helpdesk#3452 - disable an email template to avoid email notifications using that template from being sent.
helpdesk#3473 - email templates can now be reset to their default content.
helpdesk#3505 - a new option to use simpler pagination which can improve table data requests by up to 50%.
helpdesk#3504 - improved performance of ticket grid sidebar counts when a large number of unresolved tickets.
helpdesk#1768 - user exports now have a smaller memory footprint.
