Since the initial release of SupportPal in 2016, we have not raised our prices for over six years. We are now in a position where we must increase our subscription costs. The new prices are listed below and come into effect from 1st October 2022.
We've released version 4.0.0 of our WHMCS integration, rewritten from the ground up and redesigned for better performance.
We're releasing patched versions of SupportPal to resolve an issue that can allow unauthorised access to attachments.
We've released new versions of the WHMCS and Blesta integrations, containing an important security fix.
Today we're announcing an end of life (EOL) policy for the SupportPal help desk software that is effective immediately.
We're releasing patches for SupportPal and the WHMCS integration to resolve several persistent XSS vulnerabilities.
In May, Facebook announced a new mandatory App Review process for all applications (existing and new) following Cambridge Analytica. The app review process must be submitted before 1st August 2018 for the SupportPal integration to continue working.
This guide will explain what GDPR is, the effects of GDPR on users of SupportPal software and the tools available in SupportPal to make complying with it easier.
Google has announced the shutdown of reCAPTCHA v1 to take place on 31st March 2018. We have made a patch available for existing users to continue using the Captcha without any disruption.
Earlier today supportpal.com suffered downtime which unfortunately caused temporary loss of service to a small number of customers (~3.5%).