Today we're releasing version 5.2.0, a minor release in the 5.x series.
The help widget channel has been rewritten with the latest libraries and given a new lick of paint. Users can now attach files directly from the widget when they're contacting you.
The help widget can be updated via the marketplace once you are running SupportPal 5.2.0.
You can now view and store ticket feedback through the API using the ticket/feedback endpoints.
More metrics are now stored about canned response usage, so you can now better track how canned responses are used over time. The report will only show new usages of canned responses, it is not possible to generate data for historic usages.