Announcements

SupportPal 2.5.0 Released: New Help Widget, Ticket Trash and PHP 7.3 Support

•   25/04/2019 9:30 AM
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  • Releases
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  • supportpal
  • release
  • major

We are pleased to announce the stable release of SupportPal 2.5.0. The new version introduces three big new features, an embeddable help widget, ticket trash can, and the ability to automatically add users to organisations based on domain name.

SupportPal 2.4.1 Released: Maintenance Release

•   14/11/2018 1:45 PM
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  • Releases
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  • supportpal
  • maintenance
  • release

We are pleased to announce the stable release of SupportPal 2.4.1, a maintenance release in the 2.4 series. The new version consists of a number of improvements and bug fixes.

SupportPal 2.4.0 Released: New and Improved Macro Functionality

•   04/10/2018 11:00 AM
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  • Releases
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  • supportpal
  • release
  • major

We are pleased to announce the stable release of SupportPal 2.4.0. The focus of this release was to significantly improve what can be achieved with macros, alongside several other notable features and improvements.

Necessary Facebook Integration App Review, Other Updates

•   20/07/2018 2:30 PM
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  • General
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  • supportpal
  • updates

In May, Facebook announced a new mandatory App Review process for all applications (existing and new) following Cambridge Analytica. The app review process must be submitted before 1st August 2018 for the SupportPal integration to continue working.

GDPR Compliance with SupportPal

•   23/05/2018 2:23 PM
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  • General
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  • supportpal
  • guide

This guide will explain what GDPR is, the effects of GDPR on users of SupportPal software and the tools available in SupportPal to make complying with it easier.

SupportPal 2.3.1 Released: Internal Self-Service Types and Social Login Options

•   15/05/2018 12:00 PM
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  • Releases
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  • supportpal
  • maintenance
  • release

We are pleased to announce the stable release of SupportPal 2.3.1 which contains many improvements, including internal self-service types, social login options for users and ticket attachment previews.

Google reCAPTCHA v1 Shutdown (31/03/2018)

•   28/03/2018 4:03 PM
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  • General

Google has announced the shutdown of reCAPTCHA v1 to take place on 31st March 2018. We have made a patch available for existing users to continue using the Captcha without any disruption.

SupportPal 2.3.0 Released: Forwarding and PHP 7.1, 7.2 Support

•   05/01/2018 11:25 AM
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  • Releases
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  • supportpal
  • release
  • major

We are pleased to announce the stable release of SupportPal 2.3.0 with our flagship new feature, ‘forwarding tickets’. The new release also provides support for PHP 7.1 and 7.2, along with other enhancements.

SupportPal 2.2.0 Released

•   18/09/2017 11:15 AM
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  • Releases
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  • supportpal
  • release
  • major

We are pleased to announce the stable release of SupportPal 2.2.0, introducing multi-language support and our time tracking plugin, alongside many other improvements and bug fixes.

SupportPal Website Downtime (14/09/2017)

•   14/09/2017 5:06 PM
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  • General

Earlier today supportpal.com suffered downtime which unfortunately caused temporary loss of service to a small number of customers (~3.5%).