Today we're releasing version 4.2.0, a minor release in the 4.x series.
We've introduced support for PHP 8.1 with this release, requiring ionCube loaders version 12 to be installed. Ensure to update SupportPal before switching your PHP version. Please note that PHP 8.0 is not supported due to no available ionCube loaders for that version.
A number of keyboard shortcuts have been implemented for the operator panel and managing tickets to help with your workflow. These must be enabled in the operator panel before they are available to use.
You can now mention operators in ticket messages and notes. Type '@' then the start of their name and a dropdown will show with a list of operators. Mentioned operators receive an email/display notification about the ticket message.
Operator signatures have been replaced with operator reply templates. Operator reply templates are more versatile, enabling you to use a greeting in combination with a signature and remembers the cursor starting position.