We're pleased to announce the release of ArcticDesk v1.2.0 BETA. The new version includes a large number of new features and enhancements, including a new mobile friendly frontend template, mobile support for the operator panel, multi Twitter and Facebook account support and ticket filters. The release is available to download at our
client area and the full changelog can be found below.
As it is a beta release, we do not recommend using it in a production environment. If you are looking to set up an additional install to try the release, please
submit a ticket and we will issue a test license for it. We will be keeping a track of all the
bugs found, and we aim to release the stable version (to be called v1.2.1) a few weeks from now.
Changelog
New Features
(AD-158) - New frontend mobile friendly template
(AD-248) - New lightweight ticket grid
(AD-271) - Added ability to upload and embed images to articles
(AD-318) - Multi Twitter account and Facebook page support
(AD-396) - Updated / Enhanced all WYSIWYG text editors to use CKEditor
(AD-346) - Ticket filters
(AD-372) - Ticket labels
(AD-373) - Advanced reply box with more options
(AD-375) - Assign multiple operators to a single ticket
(AD-383) - Email notifications preference options for operators
(AD-405) - Allow ticket to be assigned to another user
(AD-444) - Added draft and auto save ability to ticket replies as they are typed
Enhancements
(AD-337) - Validation messages should be easier to see
(AD-374) - Multiple level canned responses
(AD-412) - Added option to not send ticket auto closing email
(AD-423) - Added check for mbstring in installer
(AD-426) - Added link to register to support help desk in ticket related emails for unregistered users
(AD-427) - Added option to disable automatic ticket opened email on tickets created by email
(AD-436) - When opening tickets from operator panel, the operator now makes the first message rather than the user
(AD-445) - Added support for mobile/tablets on the operator panel template
Bug Fixes
(AD-411) - No longer able to submit a comment without name and email
(AD-424) - Fixed error with tickets when the default timetable has been deleted
(AD-428) - Due time not correctly set when help desk is active 24 hours
(AD-429) - Fixed issue which meant ticket attachments stuck to the first message in the list, which was incorrect when using the inverse order
(AD-431) - Limited related knowledgebase articles to 5 articles
(AD-432) - Fixed missing link {trackurl} when the operator replies to tickets by email
(AD-437) - Fixed issue which required the password when editing an operator account
(AD-440) - Fixed error where server status was not lining up icons with right ports
