Migrate easily from Blesta (support) to SupportPal.

Gain access to many more useful features and tools to improve your customers' support experience.

We offer a completely free migration path from Blesta to SupportPal, more details about this process can be found below. Find out why you should use SupportPal instead of Blesta for support.

Migration Process

  What's supported?

We support the migration of the following items:

  • Companies (to brands)
  • Users (plus organisations, custom fields, and groups)
  • Tickets (messages and attachments)
  • Departments (and department emails)
  • Canned Responses
  • Knowledgebase

  What's the cost?

There's no cost! The migration script is available to download for all our users, even if you've only downloaded the trial.

  How long does it take?

The migration can take anything from a few minutes to several hours, depending on the number of tickets, users and attachments you have in your Blesta installation. We recommend to clean up as many attachments as you can beforehand to speed up the process.

If your Blesta database is very large, the script could timeout under normal conditions. We recommend to ask your server administrator or hosting provider to adjust the following settings.

  What's the process?

The migration process is quite simple using our migration script. The steps involved are detailed below, with further information available if you click each step.

  1. Install the latest SupportPal version.
  2. Download and run the migration script.

We recommend to carry out the migration as a trial first, without emailing users on step 4. Verify if the data has migrated over correctly, and then run again for the final migration.

  Would my data be safe?

The migration script will connect to your live Blesta database so it can read the data records, but won't attempt to write anything. We always recommend to take a backup of your database before attempting to migrate.

  Can you do it for us?

We offer a migration service if you'd like us to take care of it for you. Please contact us with the approximate number of tickets and users in your system, the size of your database, and the number and total size of attachments on your file system, we'll get back to you with a quote.