We are pleased to announce the stable release of ArcticDesk v1.3.2, which includes a significant number of bug fixes and enhancements based on your feedback over the past months. Below we describe a few of the key changes that have been introduced in this release. The full changelog can be found at the end of this announcement.
We've completely overhauled the email parser in ArcticDesk, it is now performing significantly better than before. Not only is it more reliable, but it has now enabled us to parse and display HTML emails via email piping.
There have been a number of enhancements across the board that aim to speed up the application. Among the changes, the tickets and users grids should load quicker and polling for notifications takes a lot less time. All in all, ArcticDesk should now feel more responsive than before.
We’re continuing to expand the multi-lingual support in ArcticDesk, with the addition of a French translation for the frontend and operator area.
Enhancements
(AD-867) - Added the user's email address next to their name on the ticket view
(AD-869) - Improved efficiency of notifications
(AD-870) - Improved efficiency of ticket and user grid
(AD-877) - Improved error logging on email download validation
(AD-880) - Updated and improved email parser
(AD-894) - Added commenter's email next to their name on comments grid
Bug Fixes
(AD-736) - Updated nginx rules to match current Apache htaccess rules
(AD-835) - Fixed issue with UTF-8 file endings
(AD-866) - Fixed issue with email attachments that had an encoded name
(AD-868) - Fixed issue with remote piping where it sometimes didn't parse the TO address
(AD-872) - Fixed issue where multiple drafts were being saved
(AD-873) - Fixed issue where auto saving drafts fails when adding canned responses
(AD-874) - Fixed email download validation where it didn't work in some situations
(AD-878) - Fixed issue with validating new email address in existing department
(AD-881) - Fixed issue where certain foreign characters were being stripped
(AD-883) - Fixed issue when session name had a space
(AD-884) - Fixed issue where operator notifications were sometimes sent from the wrong email
(AD-886) - Fixed issue where clicking enter on ticket filters would refresh the page
(AD-887) - Fixed issue with updating the status while adding a note
(AD-888) - Fixed issue with fetching the Facebook access token
(AD-889) - Fixed issue when a blank spam rule was being incorrectly added
(AD-890) - Fixed issue with sending a custom email to users
(AD-891) - Fixed issue with downloading larger files
(AD-892) - Fixed issue when operator emails in a new internal ticket to the help desk
(AD-893) - Better handling when Gravatar loading times out
(AD-895) - Fixed issue which allowed same label to be applied to a ticket multiple times from the grid
(AD-896) - Fixed issue which allowed tickets to be opened in the operator panel without a valid user
