ArcticDesk v1.2.3 Maintenance Release

We're pleased to announce the release of ArcticDesk v1.2.3. The new version, a maintenance release for the v1.2.x series, contains 55 new features, enhancements and bug fixes. Key new features include the ability to set global email header and footers and create an IP whitelist, as well as a number of useful enhancements. Due to the large number of changes in this version, we have only released the full version of the download, which must be used for both upgrades and fresh installation. The full changelog can be found below.

Changelog

New Features

(AD-439) - Added option to set a global HTML email header and footer
(AD-489) - Added block option to the ticket grid
(AD-497) - Added avatar options for the user in the frontend
(AD-498) - Added IP whitelist section
(AD-553) - Added IP address logging in ticket messages
(AD-582) - Added a reply option to go back to the ticket grid

Enhancements

(AD-408) - Ticket replies now work without requiring a page reload
(AD-500) - Added a warning when a reply is sent from a different email address to the user who opened the ticket
(AD-509) - Now clearing the IP ban table if a user correctly logins after a failed attempt
(AD-510) - Separated the add to-do item from the send ticket reply button
(AD-547) - The session name can now be adjusted in general settings
(AD-449) - Added pagination to the my tickets section in the frontend
(AD-545) - Ticket numbers have been simplified, options have been combined
(AD-550) - Operators can now upload file attachments of any file type
(AD-563) - Improved email log listing
(AD-564) - Can now view the emails in the email log
(AD-566) - The SMTP password in general settings is now stored encrypted in the database
(AD-571) - Added option to change the number of rows in the grids
(AD-572) - Automatically focus on the reply box when clicking the add reply tab
(AD-576) - Ticket buttons and dropdowns have been added to the user tickets grid
(AD-583) - Page now jumps to last reply after posting it in frontend
(AD-585) - Only load canned responses/articles/downloads in the ticket view reply options when requested

Bug Fixes

(AD-473) - Fixed SEO links not working with certain server configurations
(AD-487) - Fixed SEO links not working with the trailing slash
(AD-511) - The remember me option now stores the cookie for seven days
(AD-512) - Fixed certain items not showing in the operator panel notifications
(AD-515) - No longer can assign operators to tickets if they are not in that department
(AD-516) - Fixed issue with department hierarchy when making a parent a child of another department
(AD-520) - Corrected URL of license invalid page on the installer
(AD-521) - Fixed issue with the change password validation in operator panel
(AD-546) - Installer now uses the custom uploads folder name and path
(AD-548) - Fixed cases of hardcoded uploads folder paths
(AD-551) - Fixed issue where the reply textarea would be disabled after viewing an attachment
(AD-552) - Fixed issue where ticket attachments would disappear when making a reply
(AD-554) - Fixed issue where in some cases the default operator was not being properly set
(AD-555) - Fixed issue that stopped email notifications being sent to the default operator
(AD-556) - Custom email templates now show in the email user section
(AD-557) - Fixed issue where custom ticket IDs would redirect to index.php in the frontend
(AD-560) - Fixed issue where quotes in email templates would cause them to parse incorrectly
(AD-562) - Fixed issue where ticket messages containing characters outside of the default charset were being stripped out
(AD-565) - Fixed issue where sometimes email piping would create empty tickets
(AD-567) - Fixed incorrect due time when searching for tickets in operator panel
(AD-568) - Fixed issue which wouldn't allow attachments to be deleted after they were uploaded
(AD-573) - Optional custom fields are no longer saving when empty when opening tickets from the operator panel
(AD-574) - Fixed issue with add department page when you change the email support option
(AD-577) - Fixed piping issue when the wrong department name is used if you have multiple departments with the same email address
(AD-578) - Ticket notes when selected to show at top, no longer show in the messages now
(AD-579) - New ticket priorities are now added to the bottom of the list
(AD-580) - Fixed issue with some HTML emails displaying blank when using POP/IMAP
(AD-581) - Internal tickets no longer use the ticket_user field in the database, a new field has been added for operators
(AD-586) - Fixed issue which stopped some textareas working in Android
(AD-588) - Frontend search no longer shows hidden and non-published items
(AD-589) - Fixed issue where the reply box was small in certain mobile browsers
(AD-590) - Fixed error that stopped avatars showing in internal messages
(AD-591) - Fixed error that stopped Recaptcha working in certain conditions