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ArcticDesk v1.1.0 Preview

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As it's been a while since we released an update to ArcticDesk, we thought we'd take the time to let you know what we've been up to and give you a quick preview of a few of the upcoming changes. Over the past month and a half we have listened to your feedback and taken some extra time out of our usual release schedule to make some huge UI improvements that we are confident you'll love. In addition to the more than 40 bug fixes, enhancements and new features we have crammed in so far, we are hoping to finally remove the Beta label from the software!

Improved operator user interface

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One of the most resounding points from the feedback collated from our first few releases was that the existing UI was too generic and could be considered similar to other applications. We’ve listened and made some simple changes that should make the whole experience feel cleaner, smoother and more appealing to the eye. We have consolidated a number of menu items and the page header has been simplified and now floats at the top for easy access wherever you scroll to on the page. As before, the whole operator panel is built on a template system and is completely customisable!

A more dynamic operator ticket view

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The operator ticket view is easily the most utilized page of the whole system - after all, managing customer correspondence is what ArcticDesk was primarily built for! We have given the ticket view page a complete overhaul with a cleaner and more concise design, and provided more dynamic content through the use of AJAX. The ticket details have been moved to the sidebar which gives a quick and easy way to update the department, status, and assigned operator to enable you to direct tickets to the right people even faster. We have also added the ability to save ticket replies as drafts that can be accessed again later and updated how we handle ticket attachments so they are now uploaded as you write the reply, rather than waiting for when you send the message.

Custom ticket statuses

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One thing that a number of people complained about was the lack of customization around ticket statuses, therefore it is now possible to add your own ticket statuses, as well as rename the default statuses. In addition, we've added the ability to specify a colour for each status, which is used throughout the application, both in the frontend and operator panel. The ticket auto-close mechanism has also been updated and you can specify if a ticket with a specific status should be closed automatically on inactivity.

The release is not too far away now; we anticipate that it should be released in the next few weeks. Please keep the suggestions and feedback coming in, we continue to focus our development around user feedback.


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Jacques  
This is really great software at a very reasonable price! I'll certainly be waiting for this release. Looks great.
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