Migrate easily from Quest K1000 to SupportPal.

Reduce expenditure on support whilst gaining access to more features for your help desk.

We offer a completely free migration path from Quest K1000 to SupportPal, more details about this process can be found below.

Migration Process

  What's supported?

We support the migration of the following items:

  • Operators (Staff)
  • Users
  • Ticket Statuses
  • Ticket Priorities
  • Survey Satisfaction & Comments
  • Ticket Messages
  • Ticket Assignees

  What's the cost?

There's no cost! The migration script is available to download for all our users, even if you've only downloaded the trial.

  How long does it take?

The migration can take anything from a few minutes to several hours, depending on the amount of data to be migrated. We recommend to remove any old data beforehand to speed up the process.

If your Quest K1000 export file is very large, the script could timeout under normal conditions. We recommend to ask your server administrator or hosting provider to adjust the following settings.

  What's the process?

The migration process is quite simple using our migration script. The steps involved are detailed below, with further information available if you click each step.

  1. Export Quest K1000 data.
  2. Install the latest SupportPal version.
  3. Download and run the migration script.

We recommend to carry out the migration as a trial first, without emailing users on step 4. Verify if the data has migrated over correctly, and then run again for the final migration.

  Would my data be safe?

Absolutely. The migration requires a CSV export file generated by the Quest K1000 Reporting Tool therefore it cannot modify your production server.

  Can you do it for us?

We offer a migration service if you'd like us to take care of it for you. Please contact us with an approximate number of tickets and users in your system and we'll get back to you with a quote.