We offer a completely free migration path from Quest K1000 to SupportPal, more details about this process can be found below.
We support the migration of the following items:
There's no cost! The migration script is available to download for all our users, even if you've only downloaded the trial.
The migration can take anything from a few minutes to several hours, depending on the amount of data to be migrated. We recommend to remove any old data beforehand to speed up the process.
If your Quest K1000 export file is very large, the script could timeout under normal conditions. We recommend to ask your server administrator or hosting provider to adjust the following settings.
The migration process is quite simple using our migration script. The steps involved are detailed below, with further information available if you click each step.
We recommend to carry out the migration as a trial first, without emailing users on step 4. Verify if the data has migrated over correctly, and then run again for the final migration.
Absolutely. The migration requires a CSV export file generated by the Quest K1000 Reporting Tool therefore it cannot modify your production server.
We offer a migration service if you'd like us to take care of it for you. Please contact us with an approximate number of tickets and users in your system and we'll get back to you with a quote.
