Migrate easily from Kayako v3 to SupportPal.

Modernise your support solution with actively maintained software without breaking the bank.

We offer a completely free migration path from Kayako v3 to SupportPal, more details about this process can be found below. Find out why you should switch from Kayako to SupportPal.

Migration Process

  What's supported?

We support the migration of the following items:

  • Staff
  • Users (and custom fields)
  • Tickets (statuses, priorities, custom fields, messages and their attachments)
  • Canned Responses
  • Departments (and department emails)
  • Knowledgebase
  • News Articles

  What's the cost?

There's no cost! The migration script is available to download for all our users, even if you've only downloaded the trial.

  How long does it take?

The migration can take anything from an hour to several, depending on the number of tickets and users you have in your Kayako installation.

If your Kayako database is very large, the script could timeout under normal conditions. We recommend to ask your server administrator or hosting provider to adjust the following settings.

  What's the process?

The migration is split over two parts, as the script was developed for our version 1 (known as ArcticDesk). The steps are detailed below, with further information available if you click each step.

  1. Install ArcticDesk v1.3.3.
  2. Download and run migration from Kayako to ArcticDesk v1.3.3, without emailing users.
  3. Install the latest SupportPal version.
  4. Download and run migration from ArcticDesk v1.3.3 to SupportPal.

We recommend to carry out the migration as a trial first, without emailing users on step 4. Verify if the data has migrated over correctly, and then run again for the final migration.

  Would my data be safe?

The migration script will connect to your live Kayako database so it can read the data records, but won't attempt to write anything. We always recommend to take a backup of your database before attempting to migrate.

  Can you do it for us?

We offer a migration service if you'd like us to take care of it for you. Please contact us with the approximate number of tickets and users in your system and the size of your database, we'll get back to you with a quote.

  Running Kayako Classic (v4)? We also have a migration path available from Kayako Classic (v4) to SupportPal.