With their latest release, Kayako tried to convert users to a cloud (SaaS) based system, which went against what most of their loyal and long-standing customers were after. A change in heart to keep the self-hosted platform alive followed, but it's no longer their main product. Instead, we at SupportPal, are focused on offering an outstanding self-hosted, on-premise help desk - we see this as our niche.
Keep full control of your data and say no to the cloud.
Hosting a help desk in the cloud is expensive, because you have to pay monthly for each operator. The self-hosted, on-premise model allows SupportPal to offer a fixed price that is the same no matter how many operators you have. You don't need to be concerned about incurring more costs as you grow. Furthermore, don't worry about having to compare different plans to see what you do and don't get, we only offer one plan with all features included. Try our savings calculator to see what you could save.
SupportPal is a more than capable alternative to Kayako. Should you switch, you won't feel like you're losing anything. Take our product tour to see more about what the SupportPal help desk has to offer.
We designed SupportPal based on feedback about other help desks, such as Kayako, being complex and heavy. SupportPal keeps the interface simple and easy to use. Check out our demo to see it in action.
We have free migration scripts for Kayako v3 and v4 that will move over the majority of your data and save you a lot of time in setting up SupportPal. Learn more about the migration process.