SupportPal
WHMCS

Use SupportPal in place of WHMCS's support components for a superior all-round experience.

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Let WHMCS deal with the billing, we'll take care of the support

WHMCS is a good billing system, but they are less focused on their support features. Instead use software dedicated at being the best support help desk possible, with a superior feature set, powerful interface and overall better experience for both users and operators.

Reasons to use SupportPal instead


Connect many WHMCS systems to a single help desk

Authentication Details

If you're running multiple WHMCS installations, each can be connected to the same SupportPal installation. Each integration can be set to a specific brand if you wish to separate the tickets, departments and self-service content between each WHMCS installation.

Sync information from WHMCS to SupportPal

Information Sync

Keep SupportPal and WHMCS in sync, the integration will automatically send any new and updated user accounts in WHMCS to SupportPal so the same information is stored on both ends.


Let users select a related product/service for tickets

Related Product/Service

When a user creates a ticket at your client area, they'll have an option to select a related product/service, a dropdown populated with all their products from WHMCS. This product is then highlighted in the operator ticket view.

Single sign-on with SupportPal

Simplify authentication for your users so that if they log in to their WHMCS client area account, they are automatically logged in to SupportPal too. This helps if they attempt to use the SupportPal support portal to open a ticket instead of the WHMCS client area.


Related knowledgebase articles

Many users may be asking questions that can be easily answered with pre-written articles. Have the option to show users related knowledgebase articles when they're submitting a ticket.


  Also see our WHMCS Information plugin for displaying user's products, invoices and more directly in the SupportPal interface.