We are pleased to announce the immediate release of ArcticDesk v1.0.2 Beta. This release is available for download from our client area now and includes fixes for a number of bugs that were found in our previous release and also adds a large number of new features and enhancements as suggested by our community. The full list of new features, enhancements and bug fixes in this release has been included below.
In addition to the new ArcticDesk release we have also made the WHMCS integration available to download from our client area. The integration makes use of the following ArcticDesk components in your WHMCS install: ticketing system, announcements, downloads, knowledgebase. It also shows user profile and product information from WHMCS within ArcticDesk.
New Features
(AD-235) - WHMCS integration - pull in user information from WHMCS
(AD-240) - Added ability to ban IP's for life
(AD-270) - Added ability to add an article/announcement/download when managing categories
(AD-280) - WHMCS integration - pull in user product information from WHMCS
(AD-304) - Added ability to auto close tickets after a period of inactivity from the user
Enhancements
(AD-177) - Added distinction between ticket submitted via email & helpdesk in ticket listing
(AD-178) - Server status now operates on the cron job
(AD-182) - Combined user email and other email templates
(AD-184) - Added option to turn off auto refresh on ticket listing
(AD-194) - Any unused protocols are hidden on the server status page
(AD-196) - Many improvements made to mass user emails
(AD-208) - Ability to run ArcticDesk in demo mode - contact us if required
(AD-230) - Rating a ticket message no longer reloads the whole page - uses AJAX
(AD-247) - Tickets with user replies are now more obvious in the ticket listing
(AD-249) - Hid parent department dropdown when there aren't any departments
(AD-259) - Improved error shown when templates_c folder is not CHMOD 777
(AD-273) - Added direct links from Overview Widgets for filters that exist
(AD-287) - Updated add / edit servers to require a protocol
(AD-292) - Added absolute URLs to tickets in operator emails
(AD-295) - Tidied widgets and moved them to /modules/widgets/
Bug Fixes
(AD-210) - WHMCS integration - fixes several bugs related to client area home ticket list
(AD-212) - Fixes bug with API where the ticket due date function does not set the correct time
(AD-245) - Fixes blank page on second ticket action
(AD-254) - Operator replies by email are now added to the ticket
(AD-264) - WHMCS integration - hides sub-departments from end users
(AD-268) - Fixes PHP errors seen when the helpdesk is offline
(AD-272) - Fixes PHP errors seen on the user profile page
(AD-274) - Stops canned responses removing the operator signature
(AD-277) - WHMCS integration - diables action hook when integration is turned off
(AD-279) - Fixes PHP errors seen when viewing a ticket that you are not permitted to see
(AD-281) - WHMCS Integration - show all link in support ticket list now works
(AD-282) - Fixes ticket text being converted to HTML when submitting a ticket and entering an invalid captcha
(AD-283) - Fixes user reply to closed ticket didn't open it again
(AD-284) - Closing a ticket now always clears the due date
(AD-285) - Fixes PHP errors seen when viewing an internal message
(AD-287) - Fixes PHP error seen when no server protocol is selected in server status
(AD-289) - Hides sub-departments from showing on the frontend where they are not supposed to
(AD-296) - Sets a due date on tickets that are re-opened in certain circumstances
(AD-297) - Fixes custom field values being lost when submitting a ticket and entering an invalid captcha
(AD-298) - Shows a warning when submitting a ticket with attachments and entering an invalid captcha
(AD-299) - Deleting a department does not delete associated ticket
(AD-301) - Fixes PHP error with blank custom fields in user profile
(AD-302) - Fixes PHP errors seen when clicking the edit icon on an email template
(AD-305) - Error shows when hiding all the tabs on core.mainpage
(AD-306) - Fixes PHP error on email template dropdown
(AD-307) - Stopped due date being shown for operator added tickets
(AD-309) - Set the status dropdown to the current status on a reply/note
(AD-311) - Tickets opened via the API no longer say they are opened 'via the Helpdesk'
