Migrate easily from Zendesk to SupportPal.
Reduce expenditure on support and always have access to all features with SupportPal.
We offer a completely free migration path from Zendesk to SupportPal, more details about this process can be found below. Find out why you should switch from Zendesk to SupportPal.
We support the migration of the following items:
- Operators (and operator groups)
- Users (plus organisations and custom fields)
- Tickets (messages, tags, custom fields, and attachments)
- Departments (and department emails)
- Satisfaction Ratings
- Help Center (types, categories, articles, and comments)
What's the cost?There's no cost! The migration script is available to download for all our users, even if you've only downloaded the trial.
How long does it take?
The migration can take several hours, depending on the number of tickets, users and attachments you have in your Zendesk installation. We recommend to clean up as many old tickets and attachments as you can beforehand to speed up the process.
If your Zendesk installation has a lot of data, the script could timeout under normal conditions. We recommend to ask your server administrator or hosting provider to adjust the following settings.
What's the process?
The migration process is quite simple using our migration script. The steps involved are detailed below, with further information available if you click each step.
We recommend to carry out the migration as a trial first, without emailing users on step 4. Verify if the data has migrated over correctly, and then run again for the final migration.
Would my data be safe?
The migration script will connect to your Zendesk installation via the API so it can read the data records, but won't attempt to write anything. We always recommend to take a backup of your data before attempting to migrate.
Can you do it for us?
We offer a migration service if you'd like us to take care of it for you. Please contact us with the approximate number of tickets and users in your system and we'll get back to you with a quote.