The plugin adds a timer to the ticket sidebar, allowing you to start, pause and stop a stopwatch that can be used to accurately count the amount of time you've spent working for that ticket.
Carried out some work while not using the help desk or forgot to use the timer? You can also manually add a time entry for a specific time and date. A description can be added as well marking if the entry is billable to the client.
The timesheet tab will show you the total time spent by all operators on a given ticket, as well as if any of that time is billable to the client.
The plugin includes a timesheet report so you can get a quick glimpse of the time spent by all operators on all tickets between a period of dates, with the option to export too.