Get notifications of new tickets and ticket updates to your Slack channels.

Included in SupportPal   View Documentation
Slack Notifications

Send to different channels based on ticket brand

Channel Details

If you operate several brands within SupportPal, notifications for each brand can be directed to different channels. If no channel details are entered for a brand, it will use the default brand channel settings.

Choose what to notify on

Trigger Options

Choose from a list of triggering options, such as ticket reply by user and ticket status change, and which departments to send notifications for.